If you have a question about your pay, timesheet, holidays, or payslip, you'll find answers below. This page covers when and how you're paid, how to submit your timesheet and expenses, and what to do if things don't go as expected.
Timesheet deadlines - If you are unsure, please check with your manager this may vary depending on the client.
Timesheet deadline is Tuesday 10am. Timesheets must be submitted and approved by your line manager before this time to be included in that week's payroll.
Phoenix users: Monday 5pm (shown in the portal).
Wednesday afternoon. Your payslip will appear from Wednesday afternoon each week in the InTime portal.
Friday. Payment arrives on Friday of the same week. Bank holiday weeks may shift this and you'll be notified in advance.
Which portal you use depends on the client you're working with. The two most common are InTime and Fieldglass. Your Rullion consultant will send your portal link and login details during onboarding. If you have trouble accessing your portal, contact your consultant as soon as possible, or send us your enquiry, messages are monitored regularly
How you enter your time depends on whether you're paid a daily or hourly rate. Daily rate workers: enter a decimal between 0 and 1 for each day worked. Hourly rate workers: enter the number of hours worked per day. A standard day is 8 hours.
If your timesheet isn't submitted and approved by the Tuesday 10am deadline (Monday 5pm for Phoenix users), your payment moves to the following week. Contact your Rullion consultant if you're regularly running close to the deadline - persistent lateness can affect your relationship with the client. Some client timesheet deadlines might be different, if you are unsure, check with your consultant or tell us about your issue, by sending an enquiry, messages are monitored regularly.
Check the reason given in the portal, correct and resubmit. If you're unsure why it was rejected, speak to your line manager or tell us about your issue, by sending an enquiry, messages are monitored regularly.
Your onboarding handbook confirms the method for the specific client you are working for. Most workers use InTime or a paper form; Fieldglass workers submit through the Fieldglass portal. The expenses deadline is the same as your timesheet deadline. If you are unsure, contact your consultant or tell us about your issue, by sending an enquiry, messages are monitored regularly. Include your name, assignment details and a clear description.
If you use InTime, all holiday pay must be claimed through the portal, including bank holidays. Do not enter holiday time on your timesheet. Submit one holiday claim per week only - claims covering more than one week will be rejected. For example, if your holiday spans a fortnight, submit a separate claim for each week (Monday–Sunday). The holiday claim deadline is the same as your timesheet: Tuesday 10am to be paid that week. Holiday claims in InTime are a two-stage process.
Notify both your Rullion consultant and your line manager as soon as possible. If you wish to claim Statutory Sick Pay for the first 7 days, you'll need to send in a SSP form. If you're off for more than seven days, you'll need a fit note from your GP. Rullion pays Statutory Sick Pay (SSP) in line with government rules. Guidance is on GOV.UK sick pay guidance
For maternity pay: tell your Rullion consultant your pregnancy and your expected week of childbirth as early as possible, and no later than the 15th week before your due date. Rullion pays Statutory Maternity Pay (SMP) where you meet the qualifying criteria. For paternity pay: notify your Rullion consultant and complete an SC3 form (available on GOV.UK) to claim Statutory Paternity Pay.
You're automatically enrolled in Rullion's workplace pension scheme once you've completed 12 weeks on assignment. When your enrolment begins, you'll receive a letter from the pension provider. You can choose to opt out - follow the opt-out instructions in that letter. You usually have one month from enrolment to opt out and receive a refund of any contributions already made.
Both documents are available in the InTime portal. Go to Pay Worker, then select Payslips. In the top-left corner, you'll see options to download your P45 or P60. If you use Fieldglass or another portal, or if you can't access your documents, contact the pay query team, who can confirm where your tax documents are held for your specific assignment.
Rullion does not pay workers during jury service. You can claim a loss of earnings allowance directly from the court, the current form and guidance are available on GOV.UK. Please send the loss of earnings form to payquery@rullion.co.uk. Let your Rullion consultant know as soon as possible so your assignment can be managed correctly during your absence.
Contact the Rullion payroll team directly. We aim to respond within one working day.
