Payroll Queries
If you have a question about your pay, you're in the right place. Rullion processes payroll for workers on PAYE, Umbrella, and Limited Company arrangements. Select your pay type below for support specific to your situation.
PAYE workers
You're paid through Rullion's payroll, with income tax and National Insurance deducted automatically. Find answers to payslip, timesheet, and deductions questions here.
Limited company contractors
You invoice through your own limited company. Find out how Rullion processes payments and what to do if you have a query about an invoice or payment date.
Umbrella contractors
You're employed by an umbrella company, which handles your payroll and deductions. For most queries, your umbrella is your first contact. Find out when to come to us here.
FAQs
Common payroll questions
What is my timesheet submission deadline?
For most workers, timesheets must be submitted and approved by 10am on Tuesday. There are exceptions to this — for Phoenix, your deadline is 5pm on Monday as shown in the portal. Timesheets approved after the deadline are processed in the following payroll run, which means a delay of approximately one week to your payment. If you're unsure which deadline applies to you, check with your consultant.
What happens if my timesheet is late or not approved in time?
If your timesheet is submitted or approved after the payroll deadline, your payment will move to the next available payroll run, a delay of approximately one week. Submit your timesheet as early as possible and check that your line manager has approved it before the deadline. If there's a dispute about hours, contact your manager to resolve it before the deadline.
How do I get in touch with the payroll team?
Email payroll queries with your name, worker reference, and a brief description of your query. The team aims to respond within one working day. If you have an urgent payment issue, include 'URGENT' in the subject line so it's picked up quickly.
My pay looks wrong, what should I do?
Start by checking your payslip in your portal to confirm the figures. If you think there's an error, contact the payroll team at payquery@rullion.co.uk or send the details of your query to us, using this quick and easy form, messages are monitored regularly.
My manager hasn't approved my timesheet, what do I do?
All timesheets need to be approved before the deadline. Contact your manager directly as soon as possible. If you can't reach them before the deadline, get in touch with your Rullion consultant or send us a message below. An unapproved timesheet will delay your payment.
I think my pay rate should be reviewed, what should I do?
If you believe your pay rate should be reviewed, or that a pay increase hasn't been applied correctly, contact your Rullion consultant in the first instance. They will liaise with the client and advise on next steps. If you're unsure who your consultant is, send the details of your query to us, using this quick and easy form, messages are monitored regularly.
What are my rights as an agency worker under AWR?
The Agency Workers Regulations (AWR) give temporary workers the right to the same basic working and employment conditions as permanent employees after 12 continuous weeks in the same role with the same client — including equal pay, working hours, and rest periods. AWR applies to PAYE and umbrella workers. For detailed guidance, visit GOV.UK's agency worker rights page. Your Rullion consultant can confirm how AWR applies to your specific situation.
Still have a question?
Contact the Rullion payroll team directly. We aim to respond within one working day.
