Help while you're on assignment

For most workers, timesheets must be submitted and approved by 10am on Tuesday. There are exceptions — for Phoenix, your deadline is 5pm on Monday as shown in the portal. Timesheets approved after the deadline are processed in the following payroll run, which means a delay of approximately one week to your payment. If you're unsure which deadline applies to you, check with your consultant.

Check the reason shown in your portal — your line manager's rejection note will usually explain what needs correcting. Amend and resubmit as soon as possible to avoid a delay to your payment. If you're unsure why it was rejected, speak to your line manager directly. You can also use the Still Need Help form below and select 'Other on assignment help' for further support.

Let your Rullion consultant and your line manager know as soon as possible. For PAYE workers, holiday requests are typically submitted through your timesheet portal. For umbrella workers, contact your umbrella company for the holiday pay claim process. For limited company contractors, agree time off directly with your line manager.

Let your line manager and your Rullion consultant know as soon as possible. PAYE workers: contact the payroll team at payquery@rullion.co.uk as Rullion manages Statutory Sick Pay (SSP). Umbrella workers: contact your umbrella company directly — they handle your SSP. Limited company contractors: speak to your accountant about your options.

If your timesheet is approved after the Tuesday 10am deadline (Monday 5pm for Phoenix users), it will be processed in the following week's payroll run — a delay of approximately one week to your payment. If a late approval is unavoidable, contact your Rullion consultant as soon as possible.